Returns and Refunds Policy

At Myra Treks, we want you to be fully satisfied with your purchase. If you receive an item that is defective, damaged, or incorrect, you may request a return or refund under the conditions outlined below.

1. Eligibility for Returns

• Items are eligible for return only if they are defective, damaged during delivery, or incorrect.

• Products must be unused, in their original packaging, and returned within 3 days of delivery.

• Proof of purchase is required.

2. Non-Returnable Items

• Items that have been used, altered, or damaged due to customer handling cannot be returned.

• Certain personal-use items may not be eligible for return due to hygiene reasons.

3. Return Process

• To initiate a return, contact our customer support team at [Your Contact Information] with your order details and the reason for the return.

• Our team will guide you through the return procedure.

• Once the item is received and inspected, we will notify you of the approval or rejection of your request.

4. Refunds

• If your return is approved, a refund will be processed.

• Refunds are provided in the form of cash at the time of return pickup or on delivery of the replacement product, depending on your preference.

• Refund processing times may vary but will be communicated to you during the process.

5. Replacements & Exchanges

• If you prefer, we may provide a replacement instead of a refund, subject to product availability.

• Exchanges are only offered for the same product or an item of equal value.

6. Contact Us

If you have any questions regarding our Return and Refund Policy, please contact our support team at [email protected].